Welcome to Apna Saathi (the “Platform”), accessible via our website and mobile applications, operated by Codeverse Dynamics LLP (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our web portal, mobile applications, guard console interfaces, and society management services (collectively, the “Services”).
By registering an account, accessing the Platform, or using our Services as a Resident, Management Committee (RWA/AOA) Member, Staff Member, Guard, or Visitor, you agree to be bound by these Terms and our Privacy Policy.
1. Scope of Services & User Roles
Apna Saathi provides an enterprise software-as-a-service (SaaS) platform facilitating housing society management, gated security, maintenance billing, amenities booking, and community communication.
- Resident Accounts: Flat owners or tenants verified by the respective Resident Welfare Association (RWA) or Management Committee.
- Committee / Admin Accounts: Authorized board members responsible for society administration, billing configurations, and operational oversight.
- Security & Staff Accounts: Gate security personnel, facility managers, and service providers authorized to record visitor entries and delivery passes.
- Visitors & Guests: Individuals seeking entry into a registered society via digital passcode, QR invite, or security desk validation.
2. Account Registration & Verification
- Authentication: Users must provide accurate, current, and complete information during registration.
- Society Approval: Resident accounts remain subject to approval or deactivation by the designated Society Administrator or RWA.
- Credential Security: You are responsible for safeguarding your login credentials and OTPs. Any activity under your account remains your sole responsibility. Notify us immediately of any unauthorized access.
3. Security, Gate Pass & Visitor Protocols
- Visitor Entry Validation: Apna Saathi provides entry approval workflows (notifications, IVR calls, passcodes). Approval or denial of visitors rests entirely with the resident or security guard.
- Guard Console Usage: Security personnel must log visitor entries accurately. Codeverse Dynamics LLP does not assume liability for physical security breaches, unauthorized entries, or gate pass misuses occurring at society entry gates.
- Third-Party Delivery Integrations: Automated delivery approvals (e.g., leaving parcels at the gate) are enabled at the resident’s discretion. The Platform is not liable for lost, damaged, or misplaced packages.
4. Maintenance Payments & Financial Transactions
- Payment Gateway Processing: Society dues, maintenance fees, and amenity booking charges processed through Apna Saathi are handled by PCI-DSS compliant third-party payment processors.
- Conduits for Payments: Codeverse Dynamics LLP acts purely as a software intermediary. Funds collected go directly to the respective Society/RWA bank account. We are not responsible for society billing errors, late fee disputes, or incorrect invoice generation by the RWA.
- Convenience Fees & Refunds: Gateway fees charged during online payments are non-refundable. Refund requests for accidental double payments or incorrect bill amounts must be settled directly with your Society Management Committee.
5. Acceptable Use & Community Guidelines
When posting on community forums, notice boards, helpdesk tickets, or resident chats on Apna Saathi, you agree not to:
- Publish defamatory, abusive, obscene, or illegal content targeting neighbors, staff, or committee members.
- Upload false incident reports, spam notice boards, or misuse emergency alert buttons.
- Reverse-engineer, scrape, or extract resident contact directories or gate log data for commercial telemarketing or unauthorized use.
- Interfere with the operational integrity or security features of the web portal and mobile apps.
6. Privacy, Data Collection & Camera Logs
- Data Collection: Usage of Apna Saathi involves processing personal data including names, phone numbers, flat numbers, vehicle registration details, and visitor entry timestamps.
- ANPR & CCTV Integrations: Where automated number plate recognition (ANPR) or gate hardware integrations are active, vehicle entry logs are stored securely to support society security protocols.
- Compliance: Data processing is governed strictly by our Privacy Policy in accordance with the Information Technology Act, 2000, Digital Personal Data Protection (DPDP) Act, and applicable Indian data protection laws.
7. Intellectual Property
All software code, user interface designs, logos, mobile application frameworks, and platform analytics associated with Apna Saathi are the exclusive property of Codeverse Dynamics LLP. Society records, custom notices, and resident-uploaded documents remain the property of the respective Resident/Society.
8. Service Availability & Maintenance Slates
While we strive for high service availability, the Services may undergo scheduled maintenance, infrastructure updates, or unexpected server outages. Codeverse Dynamics LLP is not liable for temporary service interruptions affecting notification delivery, gate pass generation, or payment processing delays during maintenance windows.
9. Limitation of Liability
To the fullest extent permitted by law, Codeverse Dynamics LLP shall not be held liable for:
- Physical theft, property damage, or security incidents occurring within a participating housing society.
- Disputes between residents, tenants, landlords, or the Management Committee.
- Failures in internet connectivity at society gates causing guard app delays.
- Indirect, incidental, or consequential damages resulting from platform usage.
Our maximum aggregate liability for any operational claim shall not exceed the subscription fees paid by your housing society to us in the three (3) months preceding the claim.
10. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.
11. Contact & Grievance Information
For technical support, legal inquiries, or grievance redressal regarding Apna Saathi:
- Operating Entity: Codeverse Dynamics LLP
- Registered Address: 104, B.No. 43, Oshiwara Parth, Oshiwara MHADA Complex, Oshiwara, Jogeshwari West, Mumbai – 400102, Maharashtra, India
- Email: tech@apnasaathi.co
Related pages: Privacy Policy · Delete account · Support